This article discusses how to fix the issue of a missing Import Data button in Microsoft Dynamics 365 Sales CRM.

As illustrated in the graphic below, the Import Data button has gone missing, even when the user profile is given proper access to import data.

 

Missing Dynamics 365 Sales CRM Import Data Button 1

 

Go to Settings -> Security->Security Roles and pick the associated user role.

 

Missing Dynamics 365 Sales CRM Import Data Button 2

 

Under the Core Records tab, make sure  Delete permission is set as shown below for Data Import  . Then save the profile, logoff, close all browsers and login again to Dynamics 365. The Data Import button will be visible.

 

Missing Dynamics 365 Sales CRM Import Data Button 3

 

If you have questions regarding this procedure or just need general Dynamics 365 Sales or CRM support, please contact us online.