Your customer service team is one of the faces of your company, and their success is critical to your success. Good customer service interactions are the stuff of strong customer relationships. Bad ones can damage or even destroy a relationship. Quality customer service is key, but what are the keys to customer service quality?



In this month’s CRM Review, Peter and Mariam walk you through the advantages of using customer service features in Microsoft Dynamics 365. They also offer some tips on setting up and differentiating customer service cases, and on improving your customer service even if you don’t have a full CRM integration. Plus, you can even gaze into the abyss of a world without CRM!


Want more customer service tips for Dynamics 365?

For more on what Dynamics 365 can do for you—including the Microsoft Outlook integration Mariam mentioned—join Brian and Mariam for our 2017 Customer Service webinar. Do so before September 15th, 2017, and you will also qualify for a limited-time special offer: 40% OFF a 1.5-day blueprint for a customer service project or customization! The full details are available when you watch the webinar


Looking for more CRM tips and tricks?

Good news! We’ve got lots more of both for you on Channel Q! If you want to explore some more, you can:


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