This week in Dynamics 365 CRM Support, we’re going to talk about what to do if Bing Maps aren’t showing up on the account summary page in Microsoft Dynamics 365 for Sales CRM.

You can see what this looks like in the video below. I’m in the accounts screen, and I see an address, but I don’t see the map right under it.

Most of the time, the problem is that Bing Maps aren’t enabled.

See below for video and instructions on how to enable Bing Maps in Microsoft Dynamics:



Enable Bing Maps

1.) Go into Settings > Administration > System Settings.

2.) Scroll down in System Settings  to Enable Bing Maps.

If you don’t see maps on your account summary screens, most likely this option is not enabled.

3.) Choose Yes to Show Bing maps on forms, then click OK.

When you go back to an account, you should now see that maps are back on at the accounts summary screen. If you still do not see the map, you may need to refresh your browser. Sometimes when you enable Bing Maps, the map might not show until you refresh the screen.

3a.) If you do not see Bing Maps on your account summary screens, press F5 or hit the refresh button to make sure the screen is refreshed.

You should now see the map on your account summary records.


I hope this video has been helpful. Join us next week for more CRM Support tips.

Click here to learn more about OnTrack Support and how we can help you get the most out of Dynamics 365 for Sales CRM.



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