What the Last Service Activity Date Tracker will do for you
Don’t keep your customers waiting for a response from support! Track your open case touchpoints using the Last Activity Date Tracker for Service.
Without the Last Activity Date Tracker for Service, you need to sift through all your case activities manually to determine your most recent touchpoints and contact types for an open case. This method is time consuming, frustrating, and prone to error.
The Last Activity Date Tracker for Service eliminates all that extra tedium and uncertainty by displaying the most recent task, phone call, email, and appointment dates, as well as the last contact date of any kind, directly from your case forms and views.
You can use this information to assign tasks to members of your support team, ensure timely follow-ups, and maximize the efficiency and effectiveness of your support activities.
This Microsoft Dynamics 365 last service activity date tracker add-on is free to OnTrack CRM Adoption System Premium-level subscribers.