Deliver amazing customer experiences with
Microsoft Dynamics 365
Microsoft Dynamics 365 CRM helps reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. Microsoft Dynamics 365 delivers ROI through marketing automation, customer service, and sales force automation.
Explore the Microsoft Dynamics 365 Business Solutions
Information across the Organization
Microsoft Dynamics 365 does more than just grow sales and generate actionable leads—it can play a key role in business planning across your entire organization.
Detailed customer data is available to any department that needs it, so your Microsoft Dynamics CRM solution can aid in:
Designing sales process and pipelines
Streamlining digital communications and marketing programs
Augmenting human resources efforts
With Microsoft Dynamics 365:
Salespeople have access to budget and financial information on the fly, so they can quickly capitalize on the prospects that are worth pursuing.
Marketers can plan and track event registration, track results of campaigns, and share customer background data with sales.
Human resources can track staff inquiries and discover the most important issues for employee satisfaction and retention.
All this and more is available in Microsoft Dynamics 365.
What is the difference between CRM and ERP, and which is best for your business? David breaks these two common business technologies down, and suggests how you can be sure you have the tools you need!read more
Implementing a CRM solution is a big undertaking. Mariam offers five important things to do before implementing CRM to ensure your implementation is smooth and successful!read more
How valuable is Office integration in Microsoft Dynamics 365 for Sales CRM, and does it provide high enough ROI to help justify the cost of ownership? David thinks so, and offers some important reasons why!read more