Discontinued Former Software Leads to Business Success with All-New CRM Implementation
AMD Oil Sales LLC is the largest bulk olive oil importer and distributor nationwide. The AMD family also includes AMD Special Oils LLC, a worldwide distributor of specialty vegetable oils, as well as AMD Food Sales, a processed foods and olive oil distributor in the ethnic marketplace.
When AMD’s barely-used CRM solution was suddenly discontinued, AMD went on the search for a solution that would better fit their complex needs as a food distributor with a long list of suppliers and required certifications.
The Problem
Two years after selecting their CRM, AMD Oil Sales was only using it as an email repository. That’s when the software publisher announced that the software would be discontinued. While planning for their new CRM solution, AMD knew that they wanted greater functionality for document sharing, notifications, and automation.
After choosing Office 365 and Outlook for their email communication, AMD Oil Sales determined that using a CRM solution that was also from Microsoft made the most sense. They chose Microsoft Dynamics CRM Online.
In addition, AMD knew that in order to succeed with their all-new CRM implementation, they had to find a partner who would help them train their staff on growing sales using CRM best practices. With the right partner, they’d be able to focus on saving time while increasing their client base – all at a measurable, regular pace.
The Solution
After an unsuccessful implementation with another partner, AMD Oil Sales chose QuantaCRM to restart their CRM implementation project. AMD was especially impressed with the organized, customer-focused, and highly responsive installation process that QuantaCRM brought to the table, as well as the optional structured methodology program that QuantaCRM offered: The OnTrack CRM Adoption System.
AMD Oil Sales is now increasing their efficiency with complete records and claims histories for all their suppliers, notifications that help them keep their many required certifications up to date, and automation for sales follow up, which has improved their overall sales effectiveness.
Download the success story to learn more about how AMD Oil Sales continued their growth with Microsoft Dynamics CRM, or contact QuantaCRM to achieve your own CRM success.